IP Telephony & PABX
Business communication built around your call flow.
IP telephony and PABX solutions for offices and businesses across Dubai and the UAE — covering call routing, extensions, handsets, softphones and the network infrastructure that supports reliable voice communication.
AMSS designs, installs and supports business phone systems around your users, locations and call flow.
- IP telephony & PABX
- Call routing & IVR
- Desk phones & softphones
- Network integration
Start with the call flow, not the handset.
The right phone system depends on how calls enter the business, who needs to answer them and how employees work across desks, departments and locations.
- 01
Call flow
Reception, hunt groups, IVR menus, business hours and voicemail are defined around how callers should reach the right person.
- 02
Users & locations
Extension count, departments, mobile users and multiple locations determine how the system should be structured and allowed to grow.
- 03
Network readiness
Switching, PoE, voice segmentation and internet connectivity are reviewed because reliable IP telephony depends on the network beneath it.
What our IP telephony & PABX solutions cover.
AMSS designs business phone systems around the number of users, the way calls should be handled and the network the platform has to run on.
- 01
IP telephony & PABX
Business phone systems designed around extension count, call capacity, users and future growth.
- 02
Call routing & IVR
Numbering plans, hunt groups, call menus, business-hours routing and voicemail configured around the way calls should be handled.
- 03
Handsets & softphones
Desk phones, cordless options and supported softphone or mobile clients for employees working away from a fixed desk.
- 04
Network integration
Voice VLANs, PoE and quality-of-service requirements coordinated with the underlying network for reliable call performance.
- 05
Hosted & cloud telephony
Supported hosted and cloud-based telephony options for organisations that prefer the phone platform to be delivered without maintaining the core system on site.
- 06
Changes & ongoing support
Extension changes, call-flow updates, user changes and ongoing technical support as the organisation evolves.
What businesses ask about IP telephony & PABX.
01Can IP phones use our existing network?
Usually, provided the network has suitable switching, PoE capacity, bandwidth and voice configuration. AMSS reviews the existing infrastructure before the telephony design is finalised.
02Can we keep our existing telephone numbers?
Number portability depends on the telecom provider and existing service. It should be confirmed early because the porting process can affect the migration and cutover plan.
03Can we add extensions later?
Yes, provided the selected platform has the required capacity and licensing. Expected growth should be considered during the initial design.
04Do you provide hosted or cloud-based phone systems?
Yes. Where appropriate, AMSS can provide supported hosted or cloud-based telephony options alongside traditional PABX solutions, depending on the organisation's users, connectivity and operating requirements.
Planning a new phone system or replacing an existing one?
Tell us how many users and locations you have, how calls are handled today and what needs to improve. AMSS can recommend a practical telephony solution for your business.